Feedback from my clients...

I work with clients from the voluntary and charitable sector, Local Authorities and businesses wanting to develop their management teams.

Some examples of my recent areas of work along with feedback are below.  This is just a sample of the work I do and I would be happy to meet you to discuss the needs of your organisation.

December 2021: Working with co- trainer Gaye to deliver a one hour virtual session for a team on stress management:

What was the best thing about this training?

  • Team time and having the time together valued this
  • I’ve enjoyed hearing how other people manage their stress and also understanding eachother a bit better
  • Was fantastic, learnt different ideas to manage my own stress, better understanding of each other
  • I like and will use the can I control it and it’s out of my control
  • Taking in to consideration other people/ staff coping with stress
  • Listening to each other's managements has helped me think of new ways to manage my own stress.
  • Really good to hear about how to control stress and ideas of how to deal with it.

November 2021: feedback from series of 5 one day first aid courses run for support staff at West Yorkshire Fire and Rescue Service

Read a PDF with feedback from this series.

November 2021: feedback from Food Safety Courses that were held on 6th and 10th November

Read a PDF summary of feedback from 6th Nov.
Read a PDF summary of feedback from 10th Nov.

October 2021: Selection of comments from managers following 2 sessions on managing stress in their teams…

  • I found the training really useful and interesting, I have already taken on board some of the tips detailed in the course.
  • Great course enjoyed it. Better than I thought it would be. Only problem I was having was with Zoom!!
  • I really enjoyed the first session it was really engaging and interesting. The second session it was hard to keep my attention but there was loads in it!
  • Great to have the chance to join in a session and share in the discussions.
  • Really enjoyed it a lot. Learnt a few things. Thank you.
  • Great course. Thank you.
  • Time to reflect on own management style.
  • Some good ideas to take back and implement in supervisions.
  • More mindful about my own stress and others and how to support with this.
  • Found the course very useful and enjoyed this.

October 2021: Team Management Profile Course Feedback

Read a PDF summary of feedback.

August 2021: Feedback from Level 2 Working in Childcare course joint tutored with my associate Gaye

  • Excellent training, very thorough and clear. Logical progression
  • Trainer was able to explain difficult concepts with examples
  • The assessment methods provided with support and information if something didn't make sense
  • Very impressed with the depth of information I learnt in such a short space of time
  • Brilliant training - so well run!
  • The trainer was great, so lovely and kind - always willing to help
  • The tutor was always willing to help, always making sure we were all OK
  • Gaye was amazing! Very informative! Such a lovely person!
  • Lovely lady
  • Very helpful trainer, always explained everything.

July / August 2021: First Aid at Work Course Feedback

Read a PDF summary of feedback.

July 2021: Safeguarding Level 2 Course Feedback

Read a PDF summary of feedback.

July 2021: Team Management Profile Course Feedback

Read a PDF summary of feedback.

June and July 2021: Working in Childcare Level 2 Course Feedback

Read a PDF summary of feedback.

June 2021: Emergency First Aid at Work Course Feedback

Read a PDF summary of feedback.

June 2021: Feedback from virtual training ‘Managing Allegations’  for foster carers

  • Thank you Jill. Great pace to the training and engaging.
  • Great course, enjoyed it,
  • Been good to through the processes and thoughts of how to safeguard in future
  • Thanks for everything the training was really informative would recommend to others
  • Thank you
  • Really good pace and covered a lot of information, thank you and sorry about the internet issues!
  • I've enjoyed the interactivity, I have not adapted too well to Webinar training but have enjoyed this session. Thank you
  • Great training Jill - kept us engaged. Always like the ideas sharing in the groups. Would have been interested to cover timelines - are there any aimed for standards? Also good to think about what’s my strategy if an allegation is made. Thanks again.

May 2021: Feedback from safeguarding trainers for foster carers held on on zoom

  • Thank you Jill for making this zoom training so engaging and lively.
  • Thank you for today Jill, great training.
  • Thank you Jill, we both enjoyed the session, very informative and helpful recap.
  • Disclosure little film was really helpful - just a good reminder to really pay attention.
  • Thank you everyone, Jill you are amazing.
  • Thank you Jill. Great training, very positive lady, very engaging and NO jargon!
  • Really good clear and well presented thank you very much.
  • I did this course a few weeks back,but it was good to redo as I did find out new things.
  • I have found  the course a real refresher and new things that are now being told to us thank you.
  • First training I’ve done on Zoom (although done many meetings!), and it’s been helpful and engaging. The disclosure section was useful - not covered this in any previous safefuarding training.

April 2021: Feedback Received from Paediatric First Aid Course

Read a PDF summary of feedback.

Feedback from a management team who I supported over the period of a year through use of the Team Management Profile and team and individual coaching sessions

Feedback from senior manager:

  • I would like to thank you for all your work and support with [person's name removed for confidentiality] and the team, I think it worked really well, from me giving you an overview of their development needs as well as input from the manager, with you giving me little updates along the way. It was really useful for me to talk to team members about the sessions you had done with them and about how they would put the learning into practice, and they have given me examples where they have done this. They have clearly benefited from the work you have done. I think having the review session which I came to worked really well and definitely should be part of the process. 

From team members:

  • From my end, I have really enjoyed all of our sessions – the hours have flown by!  In particular the opportunity to talk through issues and challenges with someone who is so experienced and insightful. You quickly understand the crux of the problem and then give excellent advice, making it feel really practical by relating it to your own experiences. I think that is the best bit of your training offer – how human it feels. I can’t think of anything I’d improve – its all been really beneficial for us as a management team.
  • Everything we did especially the 1 to 1 sessions were really useful - discussing the work issues and the way forward were really good and beneficial I can’t think of anything we could have done better.

March 2021: Introduction to Management - Shepley Pre School

Read a PDF summary of feedback.

March 2021: Feedback from Day 1 of a Paediatric First Aid course run virtually

  • Really enjoyed it Jill, thank you! It was really interactive, no suggestions!
  • Really enjoyed all of the interaction and discussions in small groups. You’ve really kept it interesting throughout, thank you very much!!
  • This session has been great full of information and I have enjoyed taking part in group activities to develop my knowledge further. Thankyou
  • Friendly and easy to understand. Thank you
  • Jolly delivering of a serious topic, very clear instructions, broken up with small activities, as interactive as it could possibly be. It's a hard day doing it virtual, but gone very well considering the circumstances

March 2021: Feedback Received from Paediatric First Aid Course

Read a PDF summary of feedback.

March 2021: Zoom Train the Trainer - Cummins

Read a PDF summary of feedback.

From a student who completed Level 2 in Childcare:

Just thought I'd let you know since doing your level 2 child care I have since passed my level 3 health and social care and now doing the first year of social and community work degree. You really helped me get back in for leaning and if I hadn't have done it I wouldn’t be where I am now so I am very grateful and thank you.

March 2021: Emergency First Aid at Work Course Feedback

Read a PDF summary of feedback.

Quote from 2 childminders who renewed their paediatric first aid during the most recent lockdown..

We both really enjoyed the course and think we picked up more from this one that would enable us to help at a practical level than previous ones - which is what is what I think it is really all about. As you said at the time its about '1st aid' - the professionals provide the '2nd aid'!

February 2021: Feedback Received from Paediatric First Aid Course

Read a PDF summary of feedback.

February 2021: Feedback from first Level 3 Safeguarding course

Read a PDF summary of feedback.

January 2021: Safeguarding for Trustees - Friends of Dorothy

Read a PDF summary of feedback.

February 2021: Feedback from virtual Positive Parenting session for foster carers held by Zoom

  • Great trainer.
  • Well done
  • Thanks  great understanding trainer
  • Thank you very much.
  • Very helpful
  • Thank you.  good to remind ourselves to think before reacting to situations
  • Found this training course very informative. Very clear and not too tedious. Very good to communicate with others and get other peoples opinions. Well done Jill and thank you.
  • Very lively course and easy to follow. I have really enjoyed the training and have some very important tips to help my parenting. Thank you very much Jill

January 2021: Feedback Received from Paediatric First Aid

Read a PDF summary of feedback.

Feedback from Designated Safeguarding Lead Training run virtually 07.01.2021

  • Great training
  • Interactive and very informative.
  • Great training Jill, very informative & great to share information
  • Thank you Jill
  • Thank you Jill... really good training...
  • You're great Jill. I really enjoyed your creativeness with group participation whilst using Zoom!!
  • Amazing, informative, very enjoyable, thanks
  • Great Training

Feedback from first Level 3 Safeguarding course run virtually, December 2020

Read a PDF summary of feedback.

December 2020: Feedback Received from Paediatric First Aid

Read a PDF summary of feedback.

November 2020: First Day of a Paediatric Frist Aid course run as a blended course doing day 1 via Zoom

  • I have really enjoyed the small groups you put is in
  • I found it helpful everyone having chance to contribute
  • It was brill thanks everyone
  • Thank you so much
  • It’s been really interesting and helpful I’ve learnt lots of things
  • Thanks, group work was good and video explained everything well.
  • Thank you Jill it has been very useful and interesting
  • Thank you lot better than I expected it to be
  • Thank you so much I really enjoyed it
  • Really enjoyed today very well delivered, thank you

November 2020: Half day virtual safeguarding training for staff team from a large charity

  • Thank you, really good training
  • Thank you so much for a great training!!!
  • Thank You Jill one of the best training courses I have been on.  Certainly the best safeguarding course! Very thought provoking.
  • I'm so impressed with how you've adapted this training to virtual
  • Thank you for great training

November 2020: Designated Safeguarding Lead Training by Zoom

  • Great and informative training - Thanks Jill
  • Great use of time, concise and fun and lovely to see others
  • Amazing training very useful lovely lady
  • I think it was engaging
  • Good informative session and really honest discussions by all
  • Thank you. Very informative.

October 2020: Zoom session held for childcare settings to look at business' challenges post COVID

Informal feedback at the end:

  • Really useful course. Helpful to speak with another setting about worries and issues. would definitely recommend to others
  • Thank you for delivering the training! It was nice to have a small group to be able to have more of a discussion. Great to talk through current issues and how we're dealing with them as well as other settings. Thank you!

September 2020: Feedback from Allegations Management course

Read a PDF summary of feedback.

September 2020: Feedback from a child development virtual training session for a local authority

  • Really positive to have a small group and therefore more conversation. Will take more confidence forward in terms of stages of development - thank you
  • Thank You the training has been really useful and interesting. I will be going to do some reading of the books which have been suggested.
  • One thing I am going to do is do more research on milestones, particularly refreshing when working with a new child
  • I have enjoyed the session it has been great to get a refresher on child development and feel confident to implement and read up on the suggested books.
  • Thank you Jill :) One thing I will carry forward is to be more actively aware of children's development and passing concerns forward to social workers/relevant professionals if there is something I pick up on to make sure it has been raised. I have really enjoyed the training and it's been nice to have a small group and talk to everyone
  • Going to read the book The Silent Guide. The session was informative and interactive. Thank you.
  • I liked it being such a small group and the breakout rooms is a good way to still be able to learn a lot from other people's knowledge and experiences
  • Jill I thought you were really engaging and talking to different people and getting different perspectives was really useful. I am going to do some more reading and research round adolescent development to support my evidence based practice.

September 2020: Emergency First Aid at Work Course Feedback

Read a PDF summary of feedback.

Working in Childcare Course Feedback - March - September 2020

Read a PDF summary of feedback.

Feedback Received from Paediatric First Aid: First blended course run August 2020 - 2 three hour sessions run by Zoom and then one day face to face

How did participants find it?


  • I much preferred to do the course over Zoom as I took more in.  It can be a lot of information all at once so splitting it up really helped
  • Jill really helped to understand an talk through everything – thank you
  • I preferred the Zoom sessions and then a face to face session on the Saturday
  • I enjoyed the Zoom part and just one Saturday!
  • This is the first First Aid course I’ve attended but I think half Zoom and half face to face would be better for me
  • I feel the Zoom training was great, very ideal.  Prefer half Zoom and one Saturday
  • I liked it half/half as it breaks it up for everyone (slower)
  • Really pleased with the Zoom half.  Jill did a mixture of things to keep us engaged – breakout rooms, white board, YouTube videos. Jill was fun and engaging. The Saturday session – Jill was very interactive which helped me remember the contents.

Designated Safeguarding Lead Course Feedback, August 2020

Read a PDF summary of feedback.

Paediatric First Aid Course Feedback, August 2020

Read a PDF summary of feedback.

Feedback Received From Coaching Sessions: Summer 2020

  • I really enjoyed yesterday's session on resilience and it made me do a lot of refection.  Many thanks again.
  • Thank you for yesterday’s session. I found it really interesting.  
    Thank you very much for the session…I was apprehensive when I saw only three of us…
    Really positive, lively and informative…
  • Could you send me the slides for this morning's webinar about boundaries - really interesting session btw. Thanks 
    Thanks for doing the session on professional boundaries, it was really useful!
    Thank you very much for today's session, it was very helpful.  Thank you again for being such a great coach! I've really enjoyed your sessions that have been informative and fun. 
  • I found using the SWOT model at the beginning of the course really useful with gathering my thoughts and with goal setting and STAR model, I applied when reflecting.
  • It has been enlightening looking at how we could revamp our interview skills and starting to think about putting ones best foot forward, dealing with nerves and understanding little clues that could create false first impressions.
  • I have thought deeply about reflection and resilience given that Social Work involves using both skills in our every day working/ life and would like to read more around research on how these two interact outside the social Work field for a wider perspective.
  • The Coaching sessions have been stimulating and delivery has been encouraging.
  • Thank you for a brilliant Coaching Session. I learnt a lot and thoroughly enjoyed the session.
  • I really enjoyed the session. 

Parenting Teenagers Course Feedback, July 2020

Read a PDF summary of feedback.

Feedback from first Level 3 Safeguarding course run virtually, June 2020

  • I found it a great course to undertake. I did actually think that it would be a good refresher but couldn’t believe how much I learnt. It was so lovely also to be part of a small group. 
  • Some of the training I’ve attended recently have had 100+ people on and it’s too many. 
  • Thank you for making it enjoyable. 
  • I thought the course was great, gave me lots of additional knowledge that will be of benefit to me in my role.
  • The training was really good, and it was interesting to see you developing your understanding of the technology!  Particularly good was the beginning where you checked out what we already knew and the structure overall and loved the contextual safeguarding and actually thought we had quite a good conversation.
  • Course worked really well for me, and I found it really useful and can certain use it when delivering other training, only issue I have was sound problems that were mine not yours!
  • Thank you for offering us places on the course. I found it interesting, useful and well worth doing.
  • Doing it virtually  may not be the same as face to face but I felt it was a good experience – and was covered in 6 hours rather than 6 hours plus the travelling.
  • In practical terms it was a good mix of activities.
  • Even when face to face trainings can resume I think this option will attract some people depending on their other circumstances.

Feedback from Safeguarding Level 2, held virtually, June 2020

Read a PDF summary of feedback.

Feedback from Working With Parents, Level 4, June 2020

Read a PDF summary of feedback.

Feedback from Level 2 Safeguarding Course held virtually, May 2020

  • Thanks for the course Jill, that was very useful.
  • The course flowed well and at no point did it seem to drag.
  • I felt your manner to learners was supportive and at no point did I feel you were being patronising. 
  • I think I can best sum my comments up by saying that if I knew anyone wanting that sort of training, I'd unhesitatingly recommend you.

First Aid Refresher Course run virtually May 2020

  • Thanks, the course has been brilliant – thank you very much.
  • I was impressed by the way the course was run using Zoom.  I enjoyed the course and the trainers, thank you.

Feedback from a virtual training session

I have been working hard to adapt my delivery in light of the COVID 19 situation. I can now offer the majority of my trainings and consultancy virtually. This is with a small group of up to 12 learners and myself and is very interactive. Watch below to see what one learner thought of their experience…

Feedback from a blended paediatric first aid course – 3 sessions run face to face and one virtually

  • Hi Jill I really enjoyed learning about resuscitation and how to perform CPR, as well as getting to practice on dummies.  The whole Course was extremely helpful and I feel more confident should a situation occur.  There were no negatives, it was all very insightful.
  • I’d like to take this opportunity to thank you for such a brilliant Course.  The content, pace, level of interaction and delivery were the highlights for me.  I never felt bored or uninterested on any of the sessions. 
    The virtual session worked really well, thank you to all involved for arranging this so we could complete our Course. 
    I really did enjoy the time I spent learning so thank you again.
  • You do deserve our thanks and gratitude as the Course has been thoroughly helpful.  Hope to see you again soon for further learning.
  • Think everyone else will agree that you deserve our thanks and gratitude for delivering the Course.   It was very enjoyable and you made it a great balance of fun whilst also learning a valuable skill to have.
  • A huge thank you for putting yourself out in order for us to complete, you were so lovely and you made it a really enjoyable experience.

Feedback from a shortened virtual first aid refresher course for a staff team working out in the community through the coronavirus period

  • I enjoyed the course and I feel that if I am required to give First Aid over the next few weeks, I will be more effective than I would have been without the course that you delivered. I think this is a positive response to the unique challenges of delivering full refreshers at the moment
  • I really enjoyed this training. I understand the need for the full training on the dummies to experience the chest compressions etc but this style refresher training was a breath of fresh air!
  • I enjoyed the small group so everyone had a chance to speak and we did not have a travel.
  • You as a trainer were animated, fun and informative. Some training sessions can become boring as they go on and are long but not with this course.
  • It was full, to the point, fun and it added on more learning for me. I got a lot from the training which you don’t normally get from refresher training.
  • Thanks for running the training it was absolutely brilliant and personally I found it much more engaging and memorable than previous First Aid courses that I have attended. You made the training interesting and the video link was a new way of delivering the session but worked amazingly well. I liked that you used the training dummy and could demonstrate some aspects on screen. I also liked that we were put into the lobbies to work together on some aspects. Honestly would not change anything. I think the length of training was perfect and liked that you asked us as a group for any specifics we wanted to cover.

March 2020: Working in Childcare, Essential First Aid course feedback

Read a PDF summary of feedback.

March 2020: Emergency First Aid at Work Course Feedback

Read a PDF summary of feedback.

March 2020: Emergency First Aid at Work Course Feedback

Read a PDF summary of feedback.

March 2020: Feedback from safeguarding session run for 12 staff who work with young people

  • I have learned what has been updated and it was a very engaging and inclusive session
  • I understand how each organisation might have different processes and what to do if I am worried about a child or staff member
  • It was really useful to know what you could say if a child or young person makes a disclosure to you
  • I feel I am more aware to look out for what young people might say to me
  • It was good to do session with my staff and check we all have the same understanding of what to do when we are concerned
  • Today I learnt when to escalate my concerns and who to.

February 2020: Paediatric First Aid Course Feedback

Read a PDF summary of feedback.

February 2020: NHP Cookery Course Feedback Summary Overview

Read a PDF summary of feedback.

January 2020

Training for 19 foster carers looking at the process for Managing Allegations and developing practice around this. Feedback was very positive, and specific comments included:

  • I’ve been a carer for 29 years but first time I’ve done this type of course it was excellent!
  • Very enjoyable with a knowledgeable and approachable trainer
  • Jill did an exceptional job she was clear concise knowledgeable and professional
  • Very informative course training made you feel relaxed and able to participate in activities
  • Overall very good with good balance of task and discussion good idea To go away with action plan.

January 2020: First Aid Refresher Course at a School

Read a PDF summary of feedback.

January 2020: Advanced Safeguarding Level 3 Course Feedback

Read a PDF summary of feedback.

January 2020: QA Level 3 Award in Emergency Paediatric First Aid

Read a PDF summary of feedback.

January 2020: Paediatric First Aid Course Feedback

Read a PDF summary of feedback.

January 2020: One day Emergency Paediatric First Aid Course Feedback

7 candidates attended the course and all were asked:

  • When planning training, what should we keep on doing?
  • What should we change?


When planning training, what should we keep on doing?

  • Making learning fun
  • Keep the practical approach
  • Keep the friendly approach
  • The clear instructions and support
  • Good to divide into smaller groups for practicals
  • Packed with loads of useful information
  • Keep on learning through fun!

What should we change?

  • Encourage people to come on the 2 day course as I wish I had done that!

Click here to read feedback from previous years

2020 Compliance course analysis for ITC (awarding body) courses

  • 189 forms returned
  • 95% of learners scored the course overall at 5 out of 5
  • 96% of learners found the trainer to be approachable
  • 97% of learners thought the trainer was knowledgeable

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More details

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To see comments from some recent clients click here

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Huddersfield, West Yorkshire

Twitter: @jillwebbo

Jill Webb Training